Crawlers can reach your site. Your service pages state what you do. You ran the visibility scorecard anyway — median score still 0. ChatGPT recommends competitors every time.
This is Bucket 3 in our diagnosis framework. Not a crawler problem. Not a schema tutorial. An authority and signal problem — and the most frustrating one because technical fixes won't solve it this week.
When technical fixes stop being the answer
If you're not there yet — crawlers blocked or category vague — start with diagnosis and fix deploy order. This post is for owners who already passed technical checks and still lose.
What ChatGPT weighs beyond your homepage
When crawlers can read you, recommendations still favour competitors with richer external evidence:
ChatGPT isn't ranking product quality. It's synthesising available evidence. A worse product with more citations beats a better product AI can't corroborate.
G2 found half of B2B software buyers start in an AI chatbot. Many never visit your site to judge quality — they trust the shortlist.
A typical Bucket 3 gap (manual spot check)
You don't need a scan to see this pattern. Compare yourself to one cited competitor:
No robots.txt edit closes a review-count gap. The fix path is different.
The three levers that actually move Bucket 3
Lever 1: Make your site quotable
Not more adjectives — more citable facts competitors already publish:
- Pricing page or "starting at" ranges (where appropriate)
- Named customer segments ("for dental practices with 5–20 chairs")
- Comparison pages ("us vs [category alternative]")
- FAQ pages that mirror buyer questions verbatim
AI cites pages it can extract a clear claim from. Vague positioning pages don't get quoted.
Lever 2: Earn third-party mentions in category context
Priority targets:
- G2 / Capterra profiles (complete, category-tagged)
- Local and industry directories
- Guest posts on sites ChatGPT already cites for your category
- Press releases in trade publications AI indexes
One press mention doesn't beat a competitor's review moat. But zero third-party mentions guarantees they stay ahead.
Lever 3: Run a competitor prompt audit (30 minutes)
Take the competitor ChatGPT cites most. Ask ChatGPT:
- What are [Competitor]'s main services?
- What do reviews say about [Competitor] vs alternatives?
- Sources for [Competitor] in [your category]
Note which domains appear in sources. Those are the properties you need presence on — not random link-building.
What not to do in Bucket 3
GEO Fix Pro (£399) includes manual review of up to 20 pages — useful for finding quotable gaps on your site before you invest in PR. It doesn't manufacture reviews.
Monitoring vs fixing (category table)
If you're Bucket 3, monitoring may be worth budget. Another robots.txt pass isn't.